Our Process
Process Takes 3 Business Days
Day 1
Day 2
Day 3
Process to Start your Journey
Our Business is your Business. We Believe as Africans that we can help each other Grow,. We do not have Monthly Fees, the Price you see is the Price you Pay.
Non-Refudable 50% Deposit required upfront, which Covers Registration of your Website on the World Wide Web. Process of Registration takes 24 Hours and on the second day, we Begin Construction of your Website and then Proceed to Publish your Website on the third day.
The Balance is due on the third day after your Website is Published. It is important to remember that ALL BALANCES MUST NOT BE OVER-DUE BY MORE THAT 3 AYS FROM DAY OF REGISTRATION. Overdue Balances or Late Payments will have your Website Suspended.
All Information required for your Website must be ready on the first 24 hours of your Website Registration. Any other additional Information to add to your Website can always be added at a later stage. You will have 7 days (From day of Publish) to make FREE Additions or Request Changes on your website.
Any Additions or Changes requested after these 7 days will be Charged at R100 Per Request/Per Day. We always advice our customers to Group Additions and Changes Request to submit on the same day to ensure they save money and pay once for Addition and Edit Requests. 1 Free Edit/Addition Request every 3 Months.
You will have 6 Update/Amendment request Annually, when the 6 requests have lapsed, you will be charged R100 per request per day.
Renewal of Website Per Annum
Renewal Fee Every 12 Months from date of Registration. Renewal Fee is equal to R700 on every Package which covers Renewal for another 12 Months & Admin Fees.
Annual Renewal Fee R700
Information Required for your Website
•Business Name
•Business Slogan
•Business Logo
•Business Address
Business Contact Number
•About the Founder/s: Image of Founder: (Only if you want your Image on your Website)
•Summarized Information About Business
•Services/Products Business Offers
•Very Clear Product/Service Images of Business
•Price Range of Products/Services
For Security reasons, we do not create Social Media Accounts for our customers, if you do not have Social Media Accounts for your Business Please Create them, at least 2 Social Media Accounts [WhatsApp & Instagram]
Terms & Conditions
Disk Space & Emails
All Websites come with a standard Disk Space of 500MB
You have 10 email accounts to create, however they are controlled by space. If you receive more than 10 emails with huge attachments per day, please send us an email to request quote on extended disk space for your Website
Images
Please note that Images Suitable for Slide on your Home Page are Landscapes and Images Suitable for Gallery of your Products & Services are Portrait
We require good quality Images to Uphold Standards of Modern Websites we Create - NO Screen Shots
Maximum 8 Images Per Slide - Landscape Images required for Slide
Communication
We work on first come first serve bases, No customer is more Important over another customer. All our customers are equally important to us. All information for your website must be sent via WhatsApp or Email. Wording for Website must be Typed in your Own words, we do not create or write summaries on behalf of customers [NO SCREEN SHOTS]
Privacy
We keep record of all Communications & Requests. All personal information kept private in line with our Privacy Policy and POPI Act
Responsibility to keep Passwords confidential and safe lies with the user. Responsibility lies with user to notify iPromise Websites of a Down-Time Experienced by their Website or Emails.
Excluded on our Packages
We offer Standard Modern Websites, we cover all aspects EXCEPT FOR: Google Ads Feature, 24 Hour Support, Online Shopping, Admin Websites, Zero-rated Websites, Online Payment Gateway
[NOT OFFERED ON OUR PACKAGES]
Google Recognition
Google Recognition to be finalized 30-90 days from day of Registration of Website.
Pricing
All prices are Subject to increase prior notice and are not guaranteed, except that prices for an order that have been accepted
Payment/Refunds & Overdue Invoices
Should you wish not to continue with Building/Design & Publish of your Website, the total Deposit paid is not refundable as it covers Registration of Website Name & Admin. The balance is therefore not due should you submit in writing to our email that you wish not to continue with the Building & Publish of your Website. Your Website Address will exist till expiry date of your Website should you not renew it for another year.
Invoice Balance to be settled by customer within 3 days from date of registration. Refund to the Development of Website only Refundable if written notice of cancellation is received via email by no later than 30 days from day of registration.
Should your cancellation request come after 30 days, NO Refund will be issued. Cancellations notices received after 30 days ARE NOT REFUNDABLE
Suspension & Overdue Balances
In the case of Suspension of Services due to Overdue Balances, 10% Recovery Fee will be due in the next 7 days from day of Suspension. Should we not receive any recovery request or payment during this 7 days, services will be permanently suspended on day 8 from day of Suspension. Permanent Suspension means your Services will be completely terminated with us. A Transfer of Domain can be requested following the steps below.
Transfer to Another Service Provider/Termination of Services
Should you need to terminate our services to you for what ever reason, transferring of domain to another service provider is required.
If you are terminating our services after registration of your Website is done, NO REFUND to be Issued back to Customer as Deposit Covers Registration & Admin.
If you are terminating our services after Development/Building of your Website is done, NO REFUND to be Issued back to Customer as Balance Covers Development & Admin.
If you are terminating our services after Development/Building of your Website is done within 30 Days from day of Registration (Reason Being You Are Not Happy With Development/Building of Website) REFUND can be issued on request via email to notify us of termination and your Domain can be Transferred to your chosen Service Provider.
It is the responsibility of the customer to ensure after termination request that the chosen service provider informs them of process & period of transfer of domain. It is your responsibility as a customer to ensure you understand fully and are aware of the process to transfer a domain to your chosen service provider.
Should you wish not to proceed with Development of Website, please inform us in writing to our email. Your domain name will remain registered for 12 months from day of registration (Transfer of Domain can still be requested within the this 12 months)
iPromise Websites reserves the right to Terminate Service with new or existing customer should processes, Terms & Conditions not be followed & respected by customers. Upon Termination of Service, iPromise Websites will prepare Website for Transfer to customer’s new service provider.
All transfer request of domains to new service providers must be completed within 30 days from day of receiving termination notice in writing.
Complains Procedure
If you are unhappy with service you received from any of our Team Members, our Processes, Need Clarity of our Terms & Conditions, or you have constant unresolved issue with your Website.
Please direct all complains in writing to hello@ipromise.co.za
Your Complaint will be addressed within 2-7 days depending on nature of complaint
CONTACT US
WE LOVE PRETTY MUCH TO HEAR FROM YOU